ABOUT CLINICAL CARE
“It was such a relief to have my skin condition diagnosed with confidence.”
“First class consultation and treatment.”
“Made me feel very at ease as I got a bit nervous, gave me options and [I] felt very comfortable, thank you.”
“This out-sourced ENT clinic is so much better than having to attend hospital outpatient clinics as I have previously had to do and I hope it continues!”
“The doctor I saw was very friendly helpful and reassuring. She explained about my condition, gave me a choice re – treatment plan. Overall very good.”
“The best NHS Service ever in my 79 years!”
“I am grateful for the care and efficiency with which the doctor and attendant staff dealt with me.”
“It took less than 5 mins to clear the problem at Selsdon ENT for which I am very grateful.”
ABOUT CUSTOMER SERVICE
“Friendly reception fast service great attitude of staff in calling me to bring forward appointment! Thanks.”
“The person who phoned me to make the appointment was very friendly and courteous, the doctor I saw was very easy to talk to and reassuring.”
“Very polite and extremely helpful service – from booking appointment to seeing the doctor. Thank you, very pleased Mother of 13 year-old!”
“I received a phone call very quickly confirming an appointment. I had a choice where I was seen which was really good as it was not in a hospital but at a local GP surgery.”
ABOUT WAITING TIMES
“Was given a cancellation within a week! Excellent!”
ABOUT RESOLUTION
“Thank you! God bless your work.”
“I am pleased with the treatment I was given; the doctor was understanding and listened to me. I would recommend this service to other people. I came out of the doctor’s room feeling more positive.”
I cannot fault this amazing service, I have struggled with my skin condition for many years and it is now so much better. The staff and doctors are so friendly and knowledgeable – I was seen within 3 weeks an was kept informed throughout The NHS could learn from this service and long may it continue”
